MedServLink

Medical Device Remote Service Platform

{{ regPendingMsg }}×

Device Name	Model	Category	Manufacturer	Service Provider	Organization	Registered	Action
{{d.name}}	{{d.model}}	{{d.category}}	{{d.manufacturer\|\|'-'}}	{{d.serviceProvider\|\|'-'}}	{{d.usingOrganization\|\|'-'}}	{{new Date(d.createdAt).toLocaleDateString()}}

Conversation	Order Title	Counterpart	Messages	Last Message	Last Active	Status	Actions
💬No conversations yet
{{ t.title }}{{ t.unread }} new	{{ t.orderTitle \|\| '-' }}	{{ t.otherName \|\| '-' }}({{ t.otherTenant }})	{{ t.messages \|\| 0 }}	{{ t.lastMessage \|\| '-' }}	{{ t.lastAt ? fmtDateTime(t.lastAt) : '-' }}	{{ t.status==='closed'?'Ended':'Active' }}

User	Tenant	Last Message	Unread	Status	Last Active	Actions
📡No platform calls yet
{{ t.username \|\| '-' }}	{{ t.tenantName \|\| '-' }}	{{ t.lastMessage \|\| '-' }}	{{ t.adminUnread }} new0	{{ t.status==='closed'?'Ended':'Active' }}	{{ t.lastAt ? fmtDateTime(t.lastAt) : '-' }}

Title	Category	Engineer	SLA	Status	Created	Actions
📝No orders yet
{{ o.title }}	{{ o.deviceCategory }}	{{ o.assignedEngineerName \|\| (o.assignedEngineer ? o.assignedEngineer.substring(0,8) : '—') }}	{{ slaText(o) }}—	{{ statusLabel(o.status) }}	{{ fmtDate(o.createdAt) }}

Device Name	Model	Category	Registration No.	Serial No.	Install Date	Warranty Expiry	Status	Using Organization	Action
🖥️No devices yet. Contact manufacturer to register devices
{{ d.name }}	{{ d.model }}	{{ d.category \|\| '-' }}	{{ d.registrationNo \|\| '-' }}	{{ d.serialNumber \|\| '-' }}	{{ d.installDate ? fmtDate(d.installDate) : '-' }}	{{ fmtDate(d.warrantyExpiry) }} {{ warrantyLabel(d.warrantyExpiry) }} —	{{ d.status==='active'?'Active':'Inactive' }}	{{ d.usingOrganization \|\| '-' }}

Order No.	Title	Category	Initiator	Assigned Engineer	SLA Status	Status	Priority	Created	Actions
📝{{ isHospAdminView ? 'No orders yet' : 'No related orders yet' }}
{{ o.orderNo \|\| '-' }}	{{ o.title }}	{{ o.deviceCategory }}	{{ o.createdByName \|\| (o.createdBy ? o.createdBy.substring(0,8) : '—') }}	{{ o.assignedEngineerName \|\| (o.assignedEngineer ? o.assignedEngineer.substring(0,8) : 'Unassigned') }}	{{ slaText(o) }}—	{{ statusLabel(o.status) }}	{{ priorityLabel(o.priority) }}	{{ fmtDate(o.createdAt) }}

Order No.	Title	Category	Initiator	Assigned Engineer	SLA Status	Status	Priority	Created	Actions
🏭No orders from vendor engineers yet
{{ o.orderNo \|\| '-' }}	{{ o.title }}	{{ o.deviceCategory }}	{{ o.createdByName \|\| 'Vendor Engineer' }}	{{ o.assignedEngineerName \|\| o.assignedEngineer.substring(0,8) }}Unassigned	{{ slaText(o) }}—	{{ statusLabel(o.status) }}	{{ priorityLabel(o.priority) }}	{{ fmtDate(o.createdAt) }}

Device Name	Model	Manufacturer	Service Provider	Using Organization	Registration No.	Serial No.	Status	Install Date	Actions
🖥️No devices. Click button to add
{{ d.name }}	{{ d.model }}	{{ d.manufacturer \|\| '-' }}	{{ d.serviceProvider \|\| '-' }}	{{ d.usingOrganization \|\| '-' }}	{{ d.registrationNo \|\| '-' }}	{{ d.serialNumber \|\| '-' }}	{{ d.status==='active'?'Active':'Inactive' }}	{{ claimBadge(d).text }}	{{ d.installDate ? fmtDate(d.installDate) : '-' }}

	Work Order No.	Title	Category	Assigned Engineer	SLAStatus	Status	Priority	Created	Actions
📝{{ user.role==='mfg_engineer' ? 'No orders created by you yet. Click "+ New Order" to create one.' : 'No orders yet' }}
	{{ o.orderNo \|\| '-' }}	{{ o.title }}	{{ o.deviceCategory }}	{{ o.assignedEngineer ? (o.assignedEngineerName \|\| o.assignedEngineer.substring(0,8)) : '—' }}	{{ slaText(o) }}—	{{ statusLabel(o.status) }}	{{ priorityLabel(o.priority) }}	{{ fmtDate(o.createdAt) }}

Work Order No.	Title	Category	Initiated By	Assigned Engineer	SLAStatus	Status	Priority	Created	Actions
🏥No orders from field engineers yet
{{ o.orderNo \|\| '-' }}	{{ o.title }}	{{ o.deviceCategory }}	{{ o.createdByName \|\| 'Field engineer' }}	{{ o.assignedEngineerName \|\| o.assignedEngineer.substring(0,8) }}Not assigned	{{ slaText(o) }}—	{{ statusLabel(o.status) }}	{{ priorityLabel(o.priority) }}	{{ fmtDate(o.createdAt) }}

Order ID	Order Title	Device Category	TRTC Room	Manufacturer	Engineer	Recording	Duration	Start Time	Status	Actions
📹No session records yet
{{ (s.orderId\|\|'').slice(0,8) }}...	{{ s.orderTitle \|\| '-' }}	{{ s.deviceCategory \|\| '-' }}	{{ s.trtcRoomId \|\| '-' }}	{{ s.manufacturerUsername \|\| s.manufacturerUserId \|\| '-' }}	{{ s.engineerUsername \|\| s.engineerUserId \|\| '-' }}	{{ s.recording ? '📹' : '—' }}	{{ fmtDuration(s.durationSeconds) }}	{{ s.startedAt ? fmtDate(s.startedAt) : '-' }}	{{ s.endedAt ? 'Ended' : 'Active' }}

	Order No.	Model	Order Title	Source	Summary	Participants	Time	Actions
🤖No AI summary records
	{{ s.orderNo \|\| s.orderId?.substring(0,8) \|\| '-' }}	{{ s.deviceModel \|\| '-' }}	{{ s.orderTitle \|\| '-' }}	{{ s.sourceType==='chat'?'Chat':'Session' }}	{{ s.shortDesc \|\| '-' }}	{{ s.participants \|\| '-' }}	{{ fmtDate(s.createdAt) }}

Username	Name	Role	Company	Phone	Email	Status	Registered At	Actions
👥No users yet
{{ u.username }}	{{ u.name \|\| '-' }}	{{ roleLabel(u.role) }}	{{ u.company \|\| '-' }}	{{ u.phone \|\| '-' }}	{{ u.email \|\| '-' }}	{{ u.active?'Active':'Inactive' }}	{{ fmtDate(u.createdAt) }}

Order No.	Plan	Amount	Method	Status	Time
💳No payment history yet
{{ p.orderNo }}	{{ planLabel(p.plan) }}	¥{{ p.amount }}	{{ payMethodLabel(p.method) }}	{{ payStatusLabel(p.status) }}	{{ fmtDate(p.createdAt) }}

Name	Type	Contact	Phone	Plan	Subscription Status	Users	Devices	Created	Actions
🏢No tenants yet
{{ t.name }}	{{ tenantTypeLabel(t.type) }}	{{ t.contactName \|\| '-' }}	{{ t.contactPhone \|\| '-' }}	{{ planLabel(t.subscription.plan) }}—	{{ subStatusLabel(t.subscription.status) }}—	{{ t.userCount \|\| 0 }}	{{ t.deviceCount \|\| 0 }}	{{ fmtDate(t.createdAt) }}

Username	Name	Role	Tenant	Status	Created	Actions
{{ r.username }}	{{ r.name }}	{{ r.role === 'hosp_engineer' ? 'Hospital Engineer' : 'Mfg Engineer' }}	{{ r.tenantName }}	{{ regStatusLabel(r.status) }}	{{ fmtDateTime(r.createdAt) }}

No messages yet. Send the first message.

{{m.fromUsername}} ({{m.fromTenantName||m.fromRole}}) - {{new Date(m.createdAt).toLocaleTimeString({hour:'2-digit',minute:'2-digit'})}}

⚠️ This conversation has ended

Vendor	Category	Status	Submitted	Vendor Comment
{{r.tenantName}}	{{r.catCode}} {{(certifCatalog.find(c=>c.code===r.catCode)\|\|{}).name \|\| ''}}	{{r.status==='pending' ? 'Pending' : (r.status==='approved' ? 'Approved' : 'Rejected')}}	{{fmtDate(r.createdAt)}}	{{r.reviewComment \|\| '-'}}

Date	Score	Result
{{new Date(e.createdAt).toLocaleString('en-US',{month:'2-digit',day:'2-digit',hour:'2-digit',minute:'2-digit'})}}	{{e.score!==null?e.score:'--'}}	PassedFailedIn Progress

Date	Questions	Score	Result
{{new Date(e.createdAt).toLocaleString('en-US',{month:'2-digit',day:'2-digit',hour:'2-digit',minute:'2-digit'})}}	{{e.questionCount}}	{{e.score!==null?e.score:'--'}}	PassedFailed

📹 Remote Video · Camera/Microphone Pre-Checklist

1

Access via HTTPS (URL starts with https://). The platform redirects automatically; if the browser shows "Not Secure", open the site using https://.

2

Allow camera and microphone permission: when entering a video room, the browser shows a permission prompt at the top — click "Allow". If you clicked "Block" by mistake, click the camera icon at the right of the address bar → select "Allow" → re-enter the session.

3

Check Windows privacy settings: open Settings → Privacy & Security → Camera and Microphone, and make sure "Allow apps to access" is turned ON.

4

Close programs that occupy the device: Tencent Meeting, DingTalk, WeChat, OBS and other video apps lock the camera. Quit them before using this platform.

5

USB external camera: confirm it is plugged in and recognized by the system (you can see "USB Camera" in Device Manager). After plugging/unplugging or changing the camera, refresh the page before entering a session.

6

Use an up-to-date browser: latest Chrome or Edge recommended. Browsers with old engines may fail to start the camera.

🔍 Common Error Reference

Message	Solution
Unable to access camera/microphone: permission denied	See items 2-3 above, re-grant permission and refresh the page
No camera device detected	Check the camera connection and driver; refresh after changing the device (item 5)
Camera is in use by another program	Quit the occupying program and retry (item 4)
Video window shows but no picture	Go through items 1-6; if it still fails, screenshot the error and contact the administrator

🖥 Remote Session Tips

Create a session: choose an "In Progress" work order → the room ID is generated automatically → click "Create & Start Video".
Closing the video window ends the video session; the session turns grey and cannot be started again.
Use the bottom buttons to toggle microphone / camera anytime.

Loading...

No requests yet

{{r.requesterName}} {{r.requesterHospital || 'Hospital not specified'}} {{r.status==='pending' ? 'Pending' : (r.status==='approved' ? 'Approved' : 'Rejected')}} {{fmtDate(r.createdAt)}}

Category: {{r.catCode}} {{(certifCatalog.find(c=>c.code===r.catCode)||{}).name || ''}} · Note: {{r.reason}}
Platform exam: {{r.evidence.platformScore}} pts

Comment: {{r.reviewComment}} ({{fmtDate(r.reviewedAt)}})

No service authorizations granted yet

Engineer	Hospital	Category	Status	Valid Until	Days Left	Action
{{a.userName}}	{{a.userEmail \|\| '-'}}	{{a.catCode}} {{(certifCatalog.find(c=>c.code===a.catCode)\|\|{}).name \|\| ''}}	{{a.status==='active' ? 'Active' : (a.status==='expired' ? 'Expired' : 'Revoked')}}	{{fmtDate(a.validUntil)}}	{{a.daysLeft===null ? '-' : a.daysLeft + ' days'}}	-

Notifications ({{ notifications.length }})

🔔

No notifications

{{ n.type && n.type.includes('order') ? '📋' : n.type && n.type.includes('review') ? '⭐' : n.type && n.type.includes('registration') ? '👤' : '📦' }}

MedServLink

Unclaimed Devices

Online Chat

Conversations ({{ filteredChatThreads.length }})

Call Platform

Platform Call List ({{ filteredHelpThreads.length }})

Conversation with {{ helpDetailThread.username }}（{{ helpDetailThread.tenantName }}）

My Conversation {{ helpThread.status==='closed'?'Ended':'Active' }}

Dashboard

Pending Device Entry ({{ filteredPendingDevices.length }})

Order Status

Order Trend (Last {{ trendDays }} Days)

Device Categories

Engineer Workload

🏥 {{ myTenantName || 'My Hospital' }}

Order Status

Device Categories

Recent Orders

My Devices

Device List ({{ filteredDevices.length }})

My Orders

{{ isHospAdminView ? 'All Hospital Orders' : 'My Orders' }} ({{ filteredOrders.length }})

Orders from Vendor Engineers ({{ filteredVendorOrders.length }})

Devices

Device List ({{ filteredDeviceMgmt.length }})

{{ user.role==='mfg_engineer' && !user.isTenantAdmin ? 'My Orders' : 'Orders' }}

{{ user.role==='mfg_engineer' ? 'My Orders' : 'Order List' }} ({{ filteredOrders.length }})

Orders from Field Engineers ({{ filteredHospitalOrders.length }})

Sessions

Session List ({{ filteredSessions.length }})

AI Summary

Summaries ({{ filteredAiSummaries.length }})

Users

User List ({{ filteredUsers.length }})

Engineer Team

Team Members

Billing

Current Subscription

Quota Usage

Features & Access

Upgrade Plans

Payment History

Tenants

Tenant List ({{ filteredTenants.length }})

Duplicate Tenants Merge

Registration Approvals

Registration Requests ({{ regRequests.length }})

{{chatTarget.title||'Chat'}}

Conversation Details

AI Summary

AI Summary Detail

✅ My Authorizations ({{myAuths.length}})

📋 Request History ({{myAuthReqs.length}})

Question List ({{vendorQuestions.length}})

Recent Exams

Progress by Category

Recent Exams

Help Center

📹 Remote Video · Camera/Microphone Pre-Checklist

🔍 Common Error Reference

🖥 Remote Session Tips

{{ editDevice.id ? 'Edit Device' : 'Add Device' }}

Device Details

{{ editOrder.id ? 'Edit Order' : 'New Order' }}

New Remote Session

{{ editUser.id ? 'Edit User' : 'Add User' }}

User Details

My Account

Order Details

⭐ Service Review

Completed Orders

{{ payStep===4?'Payment Complete':'UPGRADE SUBSCRIPTION' }}

Assign Engineer

Confirm Delete

Device Access Request

📋 Service Authorization Review · {{certifActiveCat ? certifActiveCat.code + ' ' + certifActiveCat.name : ''}}

Reject Request

Revoke Authorization

Request Service

Invite Engineer to Team